NBS is a not-for-profit organisation, delivering free, impartial and helpful practical and emotional advice to people who are bereaved, as well as those preparing for future incapacity and death, whether their own or those of people they care for. Through a free helpline, email or webchat, fully-trained bereavement advisers benefiting from real, professional and lived experiences, provide immediate emotional support and suggest trusted organisations for longer-term help and guidance with grief. Death administration can be daunting. Practical information and advice from our NBS advisers help those dealing with a death to navigate everything from how to register a death, to help with understanding probate, the legal tasks that may be needed, whether you can do it yourself or whether you need a solicitor, how much legal help might cost and how long processes might take. Professional support helps clients to make the right choices for their own circumstances.

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You can contact NBS for free* by telephoning:

​UK Callers - 0800 0246 121

International callers: - 0191 656 3201

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If you’d prefer to contact them by email to request a call-back, please click here to use the form to get in touch.

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They will contact you during the following hours:

 

Monday to Friday 9am – 6pm

Saturday 10am – 2pm

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If these times don’t suit your circumstances, please let them know with your email or in the form above when would be a better time to call you.

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Or you can use the Live Chat function on their website to speak with one of their advisors.

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*Please check with your mobile network provider to ensure it is free to call them.