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At Complete Funeral Care, we are committed to protecting and respecting your privacy.

 

This policy explains how we collect, use, store and protect your personal data, whether through our website, in person, over the phone, or via third-party platforms such as Facebook lead forms.

 

1. Who We Are

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We are Complete Funeral Care, a trusted independent funeral provider serving the New Forest, Southampton, and surrounding areas.

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Our website address is: www.completefuneralcare.com

 

You can contact us at:

📞 0800 7555 385

📧 completefuneralcare@outlook.com

2. What Information We Collect

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We may collect and process the following information:

• Your name and contact details (e.g. phone number, email address, postal address)

• Information about the services you enquire about or request

• Notes relating to your specific needs or preferences

• Information provided via forms (e.g. website contact forms or Facebook lead ads)

• Communications you send us (via email, phone, post, or social media)

• Payment information when you make a purchase

 

3. How We Use Your Information

 

We use your information:

• To respond to your enquiries and provide our services

• To contact you when requested, via your preferred method (e.g. phone, email, WhatsApp)

• To maintain accurate records of the services you request or discuss

• To improve our website and customer service

• To comply with legal and regulatory obligations

 

We do not use your data for marketing purposes unless you have explicitly opted in, and we never sell or share your data with third parties for marketing.

 

4. Facebook Lead Forms

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If you fill out a form via a Facebook or Instagram advert, the information is collected securely and used only to respond to your enquiry. We will never contact you without reason or obligation.

5. Lawful Basis for Processing

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We rely on the following lawful bases under UK GDPR to process your data:

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• Consent – when you voluntarily provide information via a form

• Contract – when we are preparing or delivering funeral services

• Legal Obligation – for record keeping and compliance

• Legitimate Interests – to respond to general enquiries or improve our services

 

6. How We Store and Protect Your Data

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Your data is stored securely, and we take all reasonable steps to protect it from unauthorised access, alteration, or loss.

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We only retain personal information for as long as necessary to fulfil the purpose it was collected for, or as required by law.

 

7. Your Rights

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You have the right to:

• Access the personal data we hold about you

• Request correction of incorrect or incomplete information

• Request deletion of your data (where legally permitted)

• Object to or restrict certain types of processing

• Withdraw consent at any time (where consent was given)

 

To exercise any of these rights, please email us at info@completefuneralcare.com.

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8. Cookies and Website Tracking

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We use basic cookies to improve site functionality and gather anonymous analytics (e.g. Google Analytics). These cookies do not collect personal data unless explicitly provided.

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You can disable cookies in your browser settings at any time.

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9. Links to Other Websites

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Our website may contain links to third-party websites (such as crematoriums or charities). We are not responsible for their privacy policies or practices.

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10. Contact Us

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If you have any questions about this policy or how we handle your data, please contact:

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Complete Funeral Care

📧 completefuneralcare@outlook.com

📞 0800 7555 385

📍 Registered Office: 28 Gainsborough Avenue, New Milton. BH25 5HU

 

If you are not satisfied with our handling of your personal data, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk