Independent Funeral Directors in Holbury & the New Forest
Tel: 0800 7555 385 (24h)
ABOUT US
At Complete Funeral Care, we take pride in over 30 years of compassionate service in the funeral industry. Our team not only includes experienced staff but staff qualified by the National Association of Funeral Directors and licensed by the British Institute of Funeral Directors, ensuring the highest standards of and professionalism. As independent funeral directors, we can offer personalised services tailored to meet the unique needs of each family we serve. Our commitment is to support you through this difficult time with dignity, respect, and empathy.
Meet Us
Andy Lavin
Co-Founder &
Funeral Director
Charlie Wilkinson
Co-Founder &
Funeral Director
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Jenny Dalglish
Funeral Arranger
Tristan Loveday
Funeral Service Operative & Trainee Funeral Director
Our Story
At Complete Funeral Care, we are committed to delivering thoughtful, dignified, and truly personal support to families during their most difficult times.
With over 16 years of experience in the funeral profession, Andy has worked across every level of the industry—from Funeral Services Operative to Funeral Director, Hub Manager, and Area Development Manager. His return to the role of Funeral Director reflects his belief that being hands-on with families and their loved ones is where he can make the greatest impact.
Charlie, a second-generation funeral professional, also brings 16 years of experience to the team. Having started as a Funeral Arranger, she progressed to Funeral Director and Hub Manager, earning the trust of both families and colleagues. In 2015, Charlie qualified with the National Association of Funeral Directors (NAFD) and is a Licensed Funeral Director with the British Institute of Funeral Directors (BIFD), ensuring the highest standards of care and professionalism.
At the heart of our team is our experienced Funeral Arranger, Jenny—Charlie’s mum—who has worked in the industry since 1998. With a background at some of the UK’s largest funeral providers, Jenny brings a wealth of knowledge, calm reassurance, and heartfelt compassion to the families she supports. She has been a guiding influence in shaping the values we uphold today, and her dedication continues to inspire everything we do.
We are also incredibly proud of our Funeral Service Operative team - some of whom are 2nd and 3rd Generation funeral profession, who bring a vital presence to the care we provide. Each team member contributes something unique—but they all share a deep sense of empathy, kindness, and professionalism. Whether working quietly behind the scenes, bringing loved ones into care or assisting on the day of a funeral, their commitment reflects the values at the heart of Complete Funeral Care.
Together, we offer bespoke, independent funeral services shaped by compassion, integrity, and attention to detail—ensuring every family feels supported, respected, and truly cared for.
The Meaning behind our Logo
The moon, stars and clouds in our logo were chosen with meaning. They reflect our 24-hour availability — through the day and into the night — but also something a little more personal.
For many people, looking to the sky brings thoughts of someone they have lost. Whether that holds a spiritual meaning for you, represents a special memory, or simply offers a moment of comfort, we wanted our logo to reflect that quiet sense of connection.
It is a small symbol of what Complete Funeral Care stands for: being there, at any hour, when someone needs us.
Our Funeral Home
Our Phones are manned 24 hours a day by our team not a call centre.
Our office is Office open Monday - Friday from 9.30am-2.30pm and is open outside these hours by pre-arrangement.
We have plenty of onsite parking in front of our office and our branch and facilities are all disabled accessible.
Our Arranging Room
Our arranging room has been thoughtfully created to offer a warm, comfortable, and peaceful space where families can sit, talk, and explore their wishes without feeling rushed or pressured.
With comfortable sofas, alternative seating available, and a relaxed atmosphere, it's a place where you can take your time and make decisions.
Our Chapel of Rest
Our Chapel of rest offers a quiet private peaceful space for families to spend time with their loved one before the funeral.
with soft lighting, beautiful stained glass windows and a calm welcoming atmosphere, it's a place for reflection remembrance and those precious moments together.
Whether you wish to sit quietly, share memories or simply spend a little more time with someone special, you are welcome to do so in your own way without feeling rushed.
Visits to our chapel of rest are arranged by appointment, allowing us to ensure your time together is private and undisturbed.
Honesty, Integrity & Trust mean so much
Affordable funeral care should never mean compromising on care.
At Complete Funeral Care, we believe families deserve cleat choices, transparent pricing and professional support without unnecessary pressure or expense.
We've chosen to do things a little differently. We keep our approach straightforward and focus our time and resources where they matter most - caring for people and supporting the families who entrust them to us.
With our funeral home in Holbury, families can visit and arrange a funeral with us personally, while we continue to offer arrangements in the comfort of your own home if that suits you better.
Our aim is simple: to provide dignified, professional funeral care at a fair and transparent price, without compromising on the quality of care your loved one receives.
Because affordable should describe the price — not the standard of care.
Lower prices don't mean lower standards. They simply reflect a different way of doing things.
And because honesty matters to us, if there's ever anything you'd like to know about us, or how your loved one is being cared for, please ask us. We'll always be open with you.
We're here to serve, not to sell
Why Choose Complete Funeral Care
Choosing a funeral director is one of the most important decisions a family will make following a bereavement.
Families choose Complete Funeral Care because we offer:
✓ Independent and family-led funeral services
✓ A BIFD Licensed Funeral Director
✓ Over 30 years of combined experience
✓ Available 24 hours a day, 365 days a year
✓ Funeral arrangements in the comfort of your own home if preferred
✓ Transparent pricing with no hidden surprises
✓ Affordable funeral options without compromising on care
✓ Personal support from experienced funeral professionals throughout
✓ A caring, pressure-free approach
Above all, we are committed to treating every family with the same dignity, respect and compassion that we would wish for our own.
