Independent Funeral Directors in New Milton, Hampshire
Tel: 0800 7555 385 (24h)
ABOUT US
At Complete Funeral Care, we take pride in over 30 years of compassionate service in the funeral industry. Our team not only includes experienced staff but staff qualified by the National Association of Funeral Directors and licensed by the British Institute of Funeral Directors, ensuring the highest standards of and professionalism. As independent funeral directors, we can offer personalised services tailored to meet the unique needs of each family we serve. Our commitment is to support you through this difficult time with dignity, respect, and empathy.
Meet Us
Andy Lavin
Co-Founder &
Funeral Director
Charlie Wilkinson
Co-Founder &
Funeral Director
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Jenny Dalglish
Funeral Arranger
Tristan Loveday
Funeral Service Operative & Trainee Funeral Director
Our Story
At Complete Funeral Care, we are committed to delivering thoughtful, dignified, and truly personal support to families during their most difficult times.
With over 16 years of experience in the funeral profession, Andy has worked across every level of the industry—from Funeral Services Operative to Funeral Director, Hub Manager, and Area Development Manager. His return to the role of Funeral Director reflects his belief that being hands-on with families and their loved ones is where he can make the greatest impact.
Charlie, a second-generation funeral professional, also brings 16 years of experience to the team. Having started as a Funeral Arranger, she progressed to Funeral Director and Hub Manager, earning the trust of both families and colleagues. In 2015, Charlie qualified with the National Association of Funeral Directors (NAFD) and is a Licensed Funeral Director with the British Institute of Funeral Directors (BIFD), ensuring the highest standards of care and professionalism.
At the heart of our team is our experienced Funeral Arranger, Jenny—Charlie’s mum—who has worked in the industry since 1998. With a background at some of the UK’s largest funeral providers, Jenny brings a wealth of knowledge, calm reassurance, and heartfelt compassion to the families she supports. She has been a guiding influence in shaping the values we uphold today, and her dedication continues to inspire everything we do.
We are also incredibly proud of our Funeral Service Operative team - some of whom are 2nd and 3rd Generation funeral profession, who bring a vital presence to the care we provide. Each team member contributes something unique—but they all share a deep sense of empathy, kindness, and professionalism. Whether working quietly behind the scenes, bringing loved ones into care or assisting on the day of a funeral, their commitment reflects the values at the heart of Complete Funeral Care.
Together, we offer bespoke, independent funeral services shaped by compassion, integrity, and attention to detail—ensuring every family feels supported, respected, and truly cared for.
Honesty, Integrity & Trust mean so much
Affordable funeral care should never mean compromising on care.
Many funeral directors operate from large high-street premises with significant ongoing overheads. At Complete Funeral Care, we've chosen a different approach.
Our modern, family-led way of working allows us to focus our investment where we believe it matters most — caring for people and the families who entrust them to us.
Rather than asking families to come to a traditional funeral home, we can arrange everything personally in the comfort of your own home, if you prefer. By keeping our overheads lower, we're able to pass those savings on through affordable funeral services, transparent pricing and personal support — without compromising on dignity, professionalism or quality of care.
So, where will my loved one be cared for?
We believe you have every right to know.
While we continue working towards establishing our own premises, we have 24-hour access to professional funeral facilities locally through trusted, highly respected independent industry colleagues.
There is no additional cost to our families for this.
Your loved one remains under our care and responsibility, with Complete Funeral Care personally overseeing their care and funeral arrangements throughout.
This means we can provide the professional facilities required behind the scenes while maintaining the personal, independent and family-led service we're known for.
Lower costs don't mean lower standards. They simply reflect a different way of doing things.
And because honesty matters to us, if there's ever anything you'd like to know about where or how your loved one is being cared for, please ask us. We'll always be open with you.
We're here to serve, not to sell
Why Choose Complete Funeral Care
Choosing a funeral director is one of the most important decisions a family will make following a bereavement.
Families choose Complete Funeral Care because we offer:
✓ Independent and family-led funeral services
✓ A BIFD Licensed Funeral Director
✓ Over 30 years of combined experience
✓ Available 24 hours a day, 365 days a year
✓ Funeral arrangements in the comfort of your own home if preferred
✓ Transparent pricing with no hidden surprises
✓ Affordable funeral options without compromising on care
✓ Personal support from experienced funeral professionals throughout
✓ A caring, pressure-free approach
Above all, we are committed to treating every family with the same dignity, respect and compassion that we would wish for our own.
